The information in this article applies to:
Summary
When trying to install the program, the installer prompts for a license key. However you do not have a license key.
Resolution
The solution depends on whether you purchased the product from the WinWay online store, or purchased it elsewhere, e.g. in a retail store. Please choose the appropriate section below.
If purchased from WinWay's web site
- Products purchased directly from WinWay require a license key
- To retrieve your license key for an order placed online, click here
- For orders placed by phone, mail or fax, contact customer service
If purchased elsewhere, e.g. retail store
- Discs purchased from a retail store are designed to work without a license key
- However, if the computer is having difficulty reading the disc, it may ask you for a license key
- To correct the problem:
- Remove the disc from the computer
- Wipe the shiny, un-printed side with a clean cloth to remove fingerprints and dust
- Reboot the computer
- Try the installation again
- If the problem persists, the disc may be damaged. Consider upgrading to the latest version by downloading from this web site