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Error 1402 - Could not open key
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The information in this article applies to:
Summary
While trying to install the product, you encounter the above-mentioned error.
More Information
The error indicates that you do not have sufficient permissions to update the system registry. Even if you are logged in as a system administrator, you may encounter this error if the system has been upgraded from a previous version of Windows.
The action below requires updating the system registry. It is strongly recommended that you completely back-up your computer before taking this action.
Windows XP
- Select "Start", "Run", and type "RegEdt32". Click OK.
- Select HKEY_LOCAL_MACHINE
- In the menu, select "Edit", "Permissions". A dialog will come up.
- Check "Allow" for "Read" and for "Full Control", then click OK
- Expand HKEY_LOCAL_MACHINE and repeat steps 3, 4 for the keys "Software" and "System"
- Expand the "Software" key, and repeat steps 3, 4 for "Classes"
- Expand the "Classes" key, and repeat steps 3, 4 for "Installer"
- If you have made any changes in steps 1 through 7, skip to step 10. If you did not make any changes, continue with step 9.
- Open the "Classes" key, and click on "Installer" . In the menu, click "Security", "Permissions." Click the button marked "Advanced." Check "Reset Permissions on all child objects.", then click OK
- Close the registry editor
- Reboot the computer
Windows 2000 or NT
- Select "Start", "Run", and type "RegEdt32". Click OK.
- Select HKEY_LOCAL_MACHINE
- In the menu, select "Security", "Permissions". A dialog will come up.
- Check "Allow" for "Read" and for "Full Control", then click OK
- Repeat steps 3, 4 for the keys "Software" and "System"
- Expand the "Software" key, and repeat steps 3, 4 for "Classes"
- Expand the "Classes" key, and repeat steps 3, 4 for "Installer"
- If you have made any changes in steps 1 through 7, skip to step 10. If you did not make any changes, continue with step 9.
- Open the "Classes" key, and click on "Installer" . In the menu, click "Security", "Permissions." Click the button marked "Advanced." Check "Reset Permissions on all child objects.", then click OK
- Close the registry editor
- Reboot the computer
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