The information in this article applies to:

• Any Product, running on Windows 95 or 98

Summary

When trying to install or run the product, the following error message appears:

"0x80070725 Incompatible Version of the RPC stub"

This error is caused by a bad version of the file "oleaut32.dll", which usually resides in the system folder. To correct the problem, we will remove the old file and then install the file again.

More Information

To correct the problem:

1. Download the DCOM file appropriate for your system, but do not run it.
   For Windows 95, download dcom95.exe
   For Windows 98, download dcom98.exe
2. Select Start, Shutdown
3. Select "Restart in MS-DOS mode"
4. When you get the command prompt "c:\WINDOWS", enter these commands, each on a separate line:
   CD c:\windows\system
   rename oleaut32.dll oleaut32.ww1
   exit
5. Windows will restart. Expect this error message: "a required .DLL file, C:\windows\system\oleaut32.dll", was not found"
6. Log into Windows
7. Select Start, Run, and run the file you downloaded in step 1
8. Reboot your computer

This should correct the problem.

If, for any reason, this procedure causes your computer to not function properly, reverse the above action as follows:

1. Select Start, Shutdown
2. Select "Restart in MS-DOS mode"
3. When you get the command prompt "c:\WINDOWS", enter these commands, each on a separate line:
   CD c:\windows\system
   rename oleaut32.ww1 oleaut32.dll
   exit
4. Reboot your computer